FAQ
Tokenadvent Unified API Service FAQ
What exactly am I buying?
You are buying digital AI API credits or a time-based API allowance for tokenadvent's unified API service. This is not a physical product.
How will I receive access after purchase?
After order confirmation and activation, you will receive API access details through your order contact channel. These details may include API Key, Base URL, model notes, and basic setup instructions.
How long does activation take?
Most orders are reviewed and activated after payment confirmation. Activation time may vary depending on order volume, payment review, and service configuration.
Do you ship anything?
No. This is a digital service. No physical product will be shipped.
Which models are supported?
Supported models depend on the service configuration activated for your order. Please check the product description or contact us before purchasing large volume.
Which clients or tools can I use?
In general, compatible clients need to support a custom Base URL and API Key. We recommend testing your target client before purchasing large volume.
Do credits expire?
The balance card will not expire until it is used up for any amount of time. Monthly API Cards are valid for the stated service period.
Can I buy for a team or reseller account?
Yes. Teams and resellers can contact us for custom balance, batch activation, usage planning, concurrency needs, and settlement options.
Can I top up later?
Yes. Customers can purchase additional balance or upgrade to a larger plan as usage grows.
Refund Policy
Because API credits are a digital service, refund eligibility depends on activation status and usage.
If your order has not been activated, you may contact us as soon as possible to request cancellation or refund review.
Once API access has been activated, API Key details have been delivered, or credits have been used, refunds may be limited or unavailable.
If there is a technical issue caused by our service that prevents reasonable use of the purchased credits, please contact us with your order number and issue details. We will review the case and may offer troubleshooting, replacement access, partial credit, or refund where appropriate.
Refund requests must include:
- Order number
- Purchase email
- Reason for the request
- Screenshots or logs if the issue is technical
This policy does not limit any rights you may have under applicable consumer protection laws.